Refund and Returns Policy

Last Updated: 29th/March/2025

At Stellar Spoon, we value our customers and strive to provide the best shopping experience possible. If you are not completely satisfied with your purchase, our Refund & Return Policy outlines the process for returning items and obtaining a refund. Please read the following carefully before initiating a return.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unopened, unused, and in its original packaging.
  • The return request must be made within 30 days of the delivery date.
  • The product must not be a final sale or non-returnable item (e.g., intimate products that have been opened due to hygiene reasons).
  • Proof of purchase (order confirmation or receipt) is required.

If your item does not meet the above criteria, it may not be eligible for a return.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us – Email our customer support team at support@stellarspoon.com with your order details and reason for return.
  2. Wait for Approval – Once your request is reviewed, we will confirm whether your return is eligible.
  3. Ship the Item – If approved, you will receive return instructions, including the return address. Customers are responsible for return shipping costs.
  4. Inspection & Refund – After receiving and inspecting the item, we will process your refund within 7-10 business days.

3. Refund Process

  • Approved refunds will be issued to the original payment method used at checkout.
  • Refunds may take 3-7 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping charges and any applicable restocking fees may be deducted from the refund amount.

4. Exchanges

  • Exchanges are allowed for defective or damaged products only.
  • If you receive a defective or damaged item, please contact support@stellarspoon.com within 7 days of delivery with photos of the issue.
  • Once verified, we will send a replacement at no additional cost.

5. Non-Returnable & Non-Refundable Items

Certain products cannot be returned due to health, hygiene, or safety reasons. These include but are not limited to:

  • Opened or used intimate products.
  • Clearance or final sale items.
  • Digital products or gift cards.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If after 10 business days you still haven’t received your refund, contact us at support@stellarspoon.com.

7. Cancellations

  • Orders may be canceled within 24 hours of placement, provided they have not been shipped.
  • Once an order has been processed for shipping, it cannot be canceled, but you may request a return after receiving the item.

8. International Returns

  • Customers outside the U.S. are responsible for return shipping costs, customs fees, and any applicable duties.
  • International refunds will be processed in USD, and exchange rate differences may apply.

9. Contact Us

For any questions about our Refund & Return Policy, please contact:

Email: support@stellarspoon.com
Customer Support Hours: Monday – Friday, 9 AM – 5 PM (EST)

We appreciate your business and are committed to ensuring a seamless shopping experience at Stellar Spoon!

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