There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU & US). You will need to take care of them yourself when receiving the shipment but rest assured your Stellar Spoon order will soon be heading your way.
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
Yes, but only in the USA. Orders to PO boxes are sent out via USPS. Take your pick and get ready to give a warm welcome to your new friend.
The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office must request the receiver to provide his/her TAX ID. If this information is not available, the package will be returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when completing your shopping experience. If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in an alternative country or contact support@stellarspoon.com for further support. When shipping to the following countries, it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:
Argentina – CUIL / CUIT
Bolivia – NIT
Chile – RUT
Colombia – ITIN / CC / RUT / NIT
Costa Rica – CJ / PIN / PFN
Ecuador – RUC
Guatemala – NIT
Nicaragua – RUC
Panama – RUC
To safeguard your security, Stellar Spoon does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.
Stellar Spoon accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle,
Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order’s status by logging in to your Stellar Spoon account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
Regular shipping of Stellar Spoon products is free, but we also offer other shipping options that require additional duties, fees, or taxes outside the EU and US raised by the authorities in your country that we have no control over.
If you changed your mind about your purchase, it might be returned unopened and unused within 14 days of product reception.
Please note:
– We cannot accept returns or exchanges on items that have been opened.
– Opened pleasure objects may only be returned under warranty ONLY if they are malfunctioning.
– To receive a refund, any bundle or set must be returned in full, with all items unopened.
– Shipping charges will only be refunded in cases where our error caused the return.
– Pre-authorization is required for all returns and exchanges.